Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Scaling Crews ("Company," "we," "us," or "our") governing your use of our website scalingcrews.com and our PPC management, brand optimization, and related services (collectively, "Services").

By accessing our website or engaging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or Services.

2. Description of Services

Scaling Crews provides advertising management and brand optimization services, including but not limited to:

• Pay-Per-Click (PPC) campaign management and optimization
• Sponsored Products, Sponsored Brands, and Sponsored Display advertising
• Demand-Side Platform (DSP) advertising services
• Product listing optimization
• Enhanced brand content (A+ Content) creation
• Brand storefront design and management
• Account health monitoring and management
• Performance reporting and analytics

Specific services and scope of work will be detailed in individual service agreements or statements of work.

3. Client Responsibilities

To enable us to provide our Services effectively, you agree to:

• Provide accurate and complete information about your business and products
• Grant necessary access to your marketplace seller accounts and advertising consoles
• Ensure adequate advertising budget is available for campaign execution
• Respond to communications and requests for approval in a timely manner
• Comply with all applicable marketplace policies and terms of service
• Notify us promptly of any changes that may affect our Services
• Maintain accurate product inventory and pricing information

4. Account Access and Authorization

By engaging our Services, you authorize Scaling Crews to:

• Access your marketplace seller accounts and advertising platforms
• Create, modify, pause, and manage advertising campaigns on your behalf
• Access performance data and reports necessary to provide our Services
• Make changes to product listings as agreed in our service agreement

You retain full ownership of your accounts and may revoke access at any time. Access will be limited to the scope necessary to provide agreed-upon Services.

5. Fees and Payment

5.1 Service Fees

Fees for our Services will be specified in your individual service agreement. Fees may be structured as flat monthly fees, percentage of ad spend, performance-based fees, or a combination thereof.

5.2 Payment Terms

Unless otherwise agreed, invoices are due within 15 days of receipt. Late payments may be subject to a 1.5% monthly interest charge. We reserve the right to suspend Services for accounts with outstanding balances exceeding 30 days.

5.3 Advertising Spend

Advertising spend (ad budget) is separate from our service fees and is paid directly to the advertising platform. You are responsible for funding your advertising budget.

6. Term and Termination

6.1 Initial Term

The initial term of our engagement will be specified in your service agreement. We recommend a minimum commitment of three months to achieve meaningful results.

6.2 Termination

Either party may terminate the service agreement with 30 days written notice. Upon termination, we will provide a transition period to ensure smooth handover of campaigns and data.

6.3 Effect of Termination

Upon termination, we will revoke access to your accounts, provide final reports, and delete confidential data within 90 days unless retention is required by law. Fees for services rendered through the termination date remain payable.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during our engagement. This includes business data, strategies, pricing, customer information, and any other information marked as confidential or that would reasonably be understood to be confidential. This obligation survives termination of our agreement.

8. Intellectual Property

Your Content: You retain all rights to your brand assets, product information, and content. You grant us a limited license to use these materials solely to provide our Services.

Our Materials: We retain ownership of our proprietary methodologies, tools, templates, and know-how. Reports, strategies, and work product created specifically for you become your property upon full payment.

9. Disclaimers and Limitations

9.1 No Guarantee of Results

While we employ best practices and proven strategies, we cannot guarantee specific results including sales increases, ACOS targets, or ranking improvements. Advertising performance depends on numerous factors outside our control, including market conditions, competition, product quality, and marketplace algorithm changes.

9.2 Platform Changes

Marketplace platforms may change their policies, algorithms, or features at any time. We will adapt our strategies accordingly but are not responsible for performance impacts due to platform changes.

9.3 Third-Party Platforms

We are not affiliated with, endorsed by, or sponsored by any marketplace platform. Our Services are subject to the terms and policies of the platforms on which we operate.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCALING CREWS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE SIX MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Scaling Crews and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your breach of these Terms; (b) your violation of any marketplace policies; (c) your products or business practices; or (d) any third-party claims related to your use of our Services.

12. Independent Contractor

Scaling Crews is an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between us. We have no authority to bind you or make commitments on your behalf.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or our Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients via email. Continued use of our Services after changes become effective constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with any service agreement or statement of work, constitute the entire agreement between you and Scaling Crews regarding our Services and supersede all prior agreements and understandings.

17. Contact Information

For questions about these Terms, please contact us: